By knowing the current business processes, the activities that add value, control and bottlenecks are displayed.
With our BPM system (Business Process Management) we know in detail the situation of current business processes, an innovative concept is formulated to design the new processes that guarantee response times with customers.
The new processes are clear, simple and with activities strengthened, efficient, easy to understand and customer oriented..
Establish controls to identify and monitor activities according to the information collected.
Interaction with the different business applications in order to keep the information updated.
Measure efficiency and effectiveness within the process.
Identify the bottlenecks within the process and make the necessary adjustments to improve the quality and response time in the service.
Have a scalable, easily accessible solution anywhere, anytime.
Analyze information in an agile and effective way.
· Reduce operating costs.
· Increase the productivity of your staff and that of the end customer by having the necessary information to respond to concerns.
· Decrease the response time to the requests of your clients.
· Improve customer satisfaction by having the necessary information to respond to their concerns.
· Maintain records and their standardized processes under strict record control.
· Centralize information in a location where the volume of consultations is concentrated, while minimizing access costs and sending information (Microsoft Azure).