In a business environment as competitive as today, full of turbulence and uncertainty, the need to adapt to changes quickly has become increasingly important; this entails a detailed review of the business models of various organizations. Nowadays, we can react adequately and effectively to these constant changes, look for the adaptability and survival that globalization demands and, of course, the entrepreneurs who seek to protect their investment.
Organizations must be more aware that their level of efficiency is the result of their daily processes and the ability to respond both in unexpected and foreseeable situations. Throughout the life of a company business processes grow and evolve along with it and, now more than ever, require a constant updating and an efficient implementation that ensures the lowest possible costs.
For several years now in Latin America and the rest of the world, a discipline called Business Process Management (BPM) has taken hold. BPM can be defined as a workflow management system focused on achieving the continuous improvement of the activities of an organization through the identification (analysis), description, documentation (design) and automation of the processes, which results in the increase of the efficiency, productivity and agility of the business. In other words, BPM is the understanding, visibility, modeling and control of the business processes of an organization. A business process represents a series of activities or steps that can include different types of resources, people, systems, and organizations. Business processes must be documented (updated), to help the organization understand what is being done through the business.
The main advantages of this philosophy include:
· Reducing processing times in all areas and identifing critical points by redesigning processes, visualizing the activities that add value and discarding those that do not.
· · Presenting a systematic view of the processes of the organization, allowing fluidity, transparency and efficiency.
· · Increasing the satisfaction of internal clients by having timely information and interaction between different areas.
· The new processes are clear, simple and with strengthened activities supported by the system, customer-oriented, efficient and easy to understand.
· · Facilitating the measurement, evaluation and control of processes, giving managers a tool for making assertive and quick decisions.