1. Have the directors´ approval
Based on the fact that BPM is a tool for managers and directors, we can conclude that the first factor that determines the success of a BPM system is the commitment and motivation of business managers in the search for organizational growth, being a guide and role model for the other members of the organization. The stimulation and push for the precise development of the implementation comes from their attitude and proactive management to change through the re-design of the processes and business decision making that stimulate communication, helping teams work together to achieve high performance standards.
2. Establish the objectives
The establishment of the objectives in a BPM project is essential for the organization to align its strategies. The effectiveness in the objectives lies in two indispensable factors: that they are achievable, and that they can be measured. In the course of the implementation these aspects should remain the main focuse since they will help to ensure an effective completion of the implementation.
3. Management of human talent in the implementation
Another critical factor for the successful implementation of process management is human talent. Those who interact daily with the systems, shaping processes, transforming ideas, managing resources and adding value. The personnel must be included in the implementation of the BPM system thus giving all the necessary tools for adaptation (also called empowerment), and above all being active participants of the whole BPM implementation process. In the end, a good system with a bad execution will not make any sense or give the expected results.
4. Managing change
It is important to know that adopting a new BPM project will affect the people who have been developing the tasks on a daily basis. For that reason the management of change is a key factor. Managers must be effective in understanding this change and managing the organization through the process of transformation and adaptation. The staff must be informed about how this change will affect their routine, the need for these changes and the benefits they will bring to the organization.
5. Technological vision
The next important but not determining factor is information technology. Although years ago they could frustrate the performance of the systems managed by organizations, nowadays, with an adequate management and an efficient distribution strategy, a balanced performance that facilitates the functions of an active, adequate and functional BPM system can be obtained.
As part of the implementation, staff training should not be put aside. Many organizations have a methodology, they have the approval of direction and solid objectives, yet in the end, they fail in the implementation. Why? Because they take staff training lightly.
The most effective way to institutionalize the BPM is to choose key users of each area. Those employees who have leadership and commitment skills will be given training and workshops so that they know the tools in depth. Once prepared, they will be responsible for imparting this knowledge to their peers and collaborators which will strengthen their knowledge and allow them to become true specialists of the system.
7. Choose a consulting company to support you in the implementation
The last element that will allow you to break the routine of an organization, improve your standards and give the push it both wants and deserves, is to choose a consulting company that has qualified personnel to guide through the digital transformation, to oversee change management from the beginning and that builds rapport with the human team so that together they can walk the path that leads to a new and better version of the organization. A guide that, through high standards of work, and a clear and timely system, provides the support to achieve the success of the implementation of BPM and also contributes to measure this success.
With our implementation system we recognize the current situation of a company, the tasks that add value and the bottlenecks, we can redesign the processes and automate only those activities that generate value for the organization and customers. At Laso Consulting we have highly qualified personnel for the implementation of BPM systems, through a reliable methodology, high quality standards and monitoring we can guide you in this digital transformation.